Privacy Policy

SCOPE

This Privacy Policy explains how Epic Scale Media, LLC ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit our websites, complete forms, upload content, communicate with us, or otherwise use our services (collectively, the "Site").

CATEGORIES OF INFORMATION WE COLLECT

We collect the following categories of information:

1. Identifiers: name, email, phone number, postal address, IP address, device identifiers.
2. Commercial information: requested services, job details, preferences, communications, and records of interactions.
3. Internet or network activity: pages viewed, referral URLs, UTM parameters, timestamps, browser and device data.
4. Approximate geolocation: derived from IP or ZIP code you provide.
5. Inferences: internal scores or segments for routing or quality.
6. Communications content: messages you send to us (do not include sensitive personal information).

We do not intentionally collect sensitive personal information as defined by California law. Please do not provide it.

SOURCES OF INFORMATION

We collect information directly from you, automatically via cookies and similar technologies, from service providers (analytics, hosting, security), from advertising platforms (Google, Facebook, Instagram), and from publicly available sources.

HOW WE USE INFORMATION

We use information to:

• (a) operate and improve the Site;
• (b) process and route requests;
• (c) communicate with you via SMS, phone, and email;
• (d) perform analytics, measurement, and reporting;
• (e) prevent fraud and abuse;
• (f) comply with law; and
• (g) protect our rights.

SMS AND CALL CONSENT

By providing a phone number, you consent to receive calls and texts about your request, including via autodialer or prerecorded voice. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and HELP for help.

HOW WE SHARE INFORMATION

We may share information with:

1. (1) service providers that process data for us under contract;
2. (2) advertising and analytics partners (including Google, Facebook, and Instagram) to measure and improve performance and to deliver or suppress ads;
3. (3) independent third-party contractors or service providers ("Providers") to address your request;
4. (4) authorities when required by law or to protect rights; and
5. (5) in connection with a merger, acquisition, or asset sale.

We do not sell personal information for money. Under some state privacy laws, sharing for targeted advertising or cross-context behavioral advertising may be considered a "sale" or "share." You can opt out as described below.

RETENTION

We retain personal information only as long as necessary for the purposes described, including routing requests, resolving disputes, security, recordkeeping, and legal compliance. We apply retention limits and deletion schedules where feasible.

YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to: access, correct, delete, receive a portable copy, and opt out of targeted advertising or profiling. California residents also have the right to limit the use of certain sensitive personal information and to opt out of "sale" or "sharing" as defined by the CCPA/CPRA.

To exercise rights, email info@epicscalemedia.com. We may verify your request. Authorized agents may submit requests with proof of authorization.

OPT OUT OF TARGETED ADS OR SHARING

You can opt out by:

1. (1) using our cookie banner or preferences center;
2. (2) setting browser-level opt-out signals where supported (e.g., Global Privacy Control); and
3. (3) using platform tools:

• Google: https://adssettings.google.com and https://tools.google.com/dlpage/gaoptout
• Facebook/Instagram: https://www.facebook.com/adpreferences/ad_settings
• YourAdChoices/NAI: https://optout.aboutads.info and https://optout.networkadvertising.org

COOKIES AND TRACKING

See our Cookie Policy at https://epicscalemedia.com/cookie for full details. We use first-party cookies for site functionality and analytics, and third-party cookies and pixels from Google, Facebook, and Instagram for measurement and advertising. You can manage preferences via our banner, browser settings, and platform tools. Blocking cookies may impact functionality.

CHILDREN

The Site is not directed to children under 13 and we do not knowingly collect personal information from them.

SECURITY

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and least-privilege practices. No method of transmission or storage is 100 percent secure.

INTERNATIONAL USERS

The Site is operated from the United States. If you access from other regions, you consent to processing in the United States.

CHANGES

We may update this Privacy Policy by posting a revised version at https://epicscalemedia.com/privacy. The updated policy is effective when posted.

CONTACT

Questions or requests: info@epicscalemedia.com